Return, Exchange & Refund Policy

At Sweat Rep Krew, we are committed to delivering premium-quality products designed for comfort, style, and everyday wear. Since each product is specially prepared and quality-checked before dispatch, we request customers to carefully review product details, size charts, and color selections before placing an order.

 

Our goal is to ensure a fair and transparent experience for both our customers and our brand.

 

1. Eligibility Window

Customers may request an exchange or report an issue within 5 days of delivery.

Requests raised after 5 days of delivery may not be accepted.

 

2. Eligible Reasons for Exchange or Replacement

We only offer exchanges or replacements under the following conditions:

  • Wrong product received.
  • Damaged product received.
  • Manufacturing defect.
  • Wrong size received (different from ordered size).

To process any claim, the following are mandatory:

  • Parcel opening/unboxing video from start to finish (without cuts).
  • Clear photos of the product and issue.
  • Order ID/invoice screenshot.

Requests without an unboxing video may not be eligible for approval.

 

3. Size Exchange Policy

We strongly recommend customers refer to the size chart available on every product page before placing an order.

However, to ensure a smooth shopping experience:

  • We allow a one-time size exchange on eligible products, provided that, it fits the exchange criteria.
  • A reverse shipping and handling fee of ₹199 will apply.
  • Product must be unused, unwashed, and with original tags & packaging.

Products returned with signs of use, perfume, stains, damage, or missing tags will not be accepted.

 

4. Non-Returnable / Non-Refundable Situations

Returns, refunds, or exchanges will not be accepted for:

  • Change of mind.
  • Color preference issues.
  • Design preference issues.
  • Slight color variation due to lighting/screen differences.
  • Incorrect size ordered by customer.
  • Delay caused by courier partners.
  • Products purchased during special sales/combo offers.
  • Used, washed, damaged, or tag-removed products.

Please ensure you review all product details carefully before placing your order.

 

5. Refund Policy

We do not offer refunds for delivered products.

Refunds are only applicable if:

  • The product received is damaged/defective and replacement is unavailable.
  • The ordered item is out of stock after purchase.
  • The order is cancelled before dispatch.

Approved refunds will be processed to the original payment method within 5–7 business days.

Shipping, COD, convenience, and handling charges are non-refundable.

 

6. Exchange Process

Once your exchange request is approved:

  1. Our support team will guide you through the process.
  2. Reverse pickup will be arranged where serviceable.
  3. If reverse pickup is unavailable, customers may be requested to self-ship the product.
  4. Exchanged product will be dispatched after successful quality inspection.

Exchange processing usually takes 5–7 business days after the returned product is received.

 

7. Order Cancellation

Orders can only be cancelled before dispatch.

Once shipped, cancellations are not possible.

 

9. Important Notes

  • Sweat Rep Krew reserves the right to reject any exchange/refund request that does not meet policy conditions.
  • Excessive misuse of return/exchange requests may result in future order restrictions.
  • By placing an order, customers agree to the terms mentioned in this policy.

 

10. Contact Us

For any support regarding your order, feel free to contact us:

📧 Email: sweatrepkrew@outlook.com

Support Hours: Monday – Saturday | 10 AM – 7 PM

 

At Sweat Rep Krew, we aim to create a smooth and transparent shopping experience while continuing to deliver premium products built for your everyday lifestyle.